Klarna Payment FAQs
Klarna is available as a payment option at Vape Superstore. If Klarna is available for your order, simply select it at checkout and follow the instructions provided by Klarna.
Availability is determined by Klarna and is subject to eligibility and status.
Pay later with Klarna
Get 30 days to pay
If Pay in 30 is available to you, Klarna allows you to place your order and pay up to 30 days later.
Klarna will provide your payment information and due date directly to you. You can view and manage your payment through your Klarna account or the Klarna app.
Klarna FAQs
What is Klarna?
Klarna is a payment provider that allows eligible customers to choose Klarna as a payment method when making a purchase.
When you choose Klarna at Vape Superstore, your Klarna payment is managed directly by Klarna.
How does Klarna Pay in 30 work?
If Pay in 30 is available to you, Klarna allows you to place your order and pay up to 30 days later.
Klarna will confirm your payment details and due date directly with you. Your payment can be viewed and managed through your Klarna account or the Klarna app.
How do I use Klarna at Vape Superstore?
Shop at Vape Superstore as normal and proceed to checkout. If Klarna is available for your order, select Klarna from the available payment methods and follow the instructions provided.
Klarna will confirm whether Pay in 30 is available to you before you complete your purchase.
Am I eligible to use Klarna?
Klarna's payment options are subject to eligibility and status. Klarna determines whether Pay in 30 is available for each individual purchase.
Being offered Klarna for one purchase does not guarantee that it will be available for another purchase.
Why hasn't Klarna been offered for my order?
Klarna determines whether its payment option is available for each purchase. Vape Superstore cannot influence or override Klarna's decision.
If Klarna isn't available for your order, you can choose another payment method available at checkout.
Does Klarna carry out credit checks?
Klarna is responsible for its own eligibility and credit assessment process.
For the latest information about the checks Klarna carries out, including how using Klarna may relate to your credit information, please refer directly to Klarna.
Can using Klarna affect my ability to obtain credit?
Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit.
For further information about how Klarna's products and payment history may relate to your credit information, please refer directly to Klarna.
When will my order be delivered if I pay with Klarna?
Paying with Klarna doesn't change the way we process or dispatch your Vape Superstore order.
Orders placed using Klarna follow our normal delivery and dispatch process. Please see our Delivery Information page for our current delivery options and dispatch times.
How do I manage my Klarna payment?
Your Klarna payment is managed directly with Klarna. You can view information about your purchase, payment date and available payment options through your Klarna account or the Klarna app.
Always follow the payment instructions provided directly by Klarna.
Can I pay Klarna before my payment is due?
Check your purchase in your Klarna account or the Klarna app to see the payment options currently available to you.
What happens if I miss a Klarna payment?
Your payment arrangement is with Klarna. You should check the payment information and due date provided directly by Klarna.
If you're having difficulty making a payment or think you may miss a payment, contact Klarna as soon as possible or check the options available through your Klarna account or the Klarna app.
What happens if I cancel my Vape Superstore order?
If your order is cancelled, Vape Superstore will process the cancellation and the corresponding transaction information will be passed to Klarna.
You should check your Klarna account or the Klarna app for the latest status of your payment.
What happens if I return an order paid for with Klarna?
Returns are handled in accordance with Vape Superstore's returns policy.
Once an eligible return has been received and processed by us, the relevant transaction information will be passed to Klarna so your payment or outstanding balance can be updated where applicable.
You should continue to check your Klarna account or the Klarna app for the latest payment status.
How will I receive a refund for an order paid with Klarna?
Once Vape Superstore has processed an eligible refund, Klarna will update the corresponding payment arrangement.
The way the refund is applied will depend on the payment status of your Klarna purchase. Check your Klarna account or the Klarna app for the latest information.
What if my order hasn't arrived and my Klarna payment is due?
If your Vape Superstore order hasn't arrived when expected, please contact us so we can investigate the delivery.
You should also check your Klarna account or contact Klarna directly if your payment is due. Klarna can advise you about the options available while the delivery issue is being investigated.
What information will I need to provide to Klarna?
Klarna will tell you what information is required when you choose it as your payment method.
Please make sure that any information you provide is accurate so Klarna can process your payment correctly and send you relevant payment information.
Is my Klarna payment information secure?
Klarna manages the payment information required to provide its services. When you select Klarna, follow the secure instructions provided by Klarna to complete your purchase.
Vape Superstore does not receive the information you use to log in to your Klarna account.
How do I know whether Klarna has received my payment?
Klarna manages and confirms your Klarna payment. Check your Klarna account or the Klarna app for the latest payment status.
If you believe you have made a payment but it isn't showing correctly, contact Klarna directly.
Where can I find Klarna's terms and conditions?
You should review the applicable Klarna terms and conditions before using Klarna Pay in 30.
Who should I contact if I have a question about Klarna?
If your question is about your Vape Superstore order, delivery, cancellation or return, please contact our Customer Service team.
If your question relates to your Klarna account, eligibility, payment date or payment, please contact Klarna directly.
Need help?
For help with your Vape Superstore order, delivery or return, please contact Vape Superstore .
For help with your Klarna account or payment, please contact Klarna directly or use the Klarna app.