Lowest Price Guarantee

It's at the heart of what we do and is part of the service you've come to expect from us. Because we're serious about our lowest price promise we regularly benchmark our products against others in the market. If you find a product cheaper, we'll beat the price by 5%. This page helps simplify the process and outline our conditions.

'At vape superstore we're adamant we will never be beaten on price'

What Qualifies For Our Lowest Price Guarantee?

Products must be like for like and be the same brand, style, model and colour.

Products must be in-stock and available for immediate purchase.

The product must be from a UK based online retailer.

Found it for less? Get in touch.


If you find the same product for sale at a lower price from another online retailer, it's really easy - just get in touch on our contact page here.


Let us know where you found the lower price by providing a link to the relevant product. We’ll then verify the price and whether the item qualifies or not.


If our team agrees with your request, we'll happily match the price when you buy the product from us. Or if you've already bought it within the last 28 days, we'll refund you the difference plus 5%.

Ready To Get The Best Deals?

Terms & conditions

    • The advertised price must be publicly available to all and not exclusive to any membership deal.
    • The store’s retail price used to price match must take into account all offers or promotions we currently have on the item (e.g. Buy More Save More, loyalty rewards where applicable). The price match will be made between the retail price and our own price minus any discounts or cash back offering.
    • Bundle items will be matched on a case by case basis where applicable.
    • Cannot be used in conjunction with any other discount, promotion or voucher code.
    • Price match only applies against the sellers RRP price, excludes sales, offers or promotions.
    • Competing private sellers, auction sites (e.g. Ebay & Amazon) and vape deal sites do not qualify.
    • Lowest price does include postage and packing costs.
    • Price match does not apply to the following products:
      • JUUL
      • IQOS
    • Price match is only applicable for online sales.

If you can't reach us through the contact from, you can call our Customer Services team on 0203 3940152

Vape Superstore has the right to refuse a lowest price guarantee.