It's at the heart of what we do and is part of the service you've come to expect from us. Because we're serious about our lowest price promise we regularly benchmark our products against others in the market. If you find a product cheaper, we'll price match. This page helps simplify the process and outline our conditions.
Lowest Price Guarantee
What Qualifies For Our Lowest Price Guarantee?
Products must be like for like and be the same brand, style, model and colour.
Products must be in-stock and available for immediate purchase.
The product must be from a UK based online retailer.
Found it for less? Get in touch.
1
If you find the same product for sale at a lower price from another online retailer, it's really easy - just get in touch on our contact page here.
2
Let us know where you found the lower price by providing a link to the relevant product. We’ll then verify the price and whether the item qualifies or not.
3
If our team agrees with your request, we'll happily match the price when you buy the product from us.
Ready To Get The Best Deals?
Terms & conditions
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- The advertised price must be publicly available to all and not exclusive to any membership deal.
- The store’s retail price used to price match must take into account all offers or promotions we currently have on the item (e.g. Buy More Save More, loyalty rewards where applicable). The price match will be made between the retail price and our own price minus any discounts or cash back offering.
- Bundle items will be matched on a case by case basis where applicable.
- Cannot be used in conjunction with any other discount, promotion or voucher code.
- Price match only applies against the sellers RRP price, excludes sales, offers or promotions.
- Competing private sellers, auction sites (e.g. Ebay & Amazon) and vape deal sites do not qualify.
- Lowest price does include postage and packing costs.
- Price match does not apply to the following products:
- JUUL
- IQOS
- Price match is only applicable for online sales.
If you can't reach us through the contact from, you can call our Customer Services team on 0203 3940152
Vape Superstore has the right to refuse a lowest price guarantee.
Customer Reviews - What Our Customers Say
2nd Order and like the first one I…
2nd Order and like the first one I ordered in the afternoon and it arrived the next morning
Great service oh and it was discounted as well at time of ordering
Steven Kett
Good product
Good product, good service, excellent price
Julie
Excellent products
Excellent products, offers and delivery
Addy Stha
Great price and service
Great price and service. Thanks.
Mike Smith
Easy web site to use
Easy web site to use and plenty to choose from. Ordering was simple and went smoothly through to check out.
Delivery is very good and always arrives the following day when ordered before cut off time.
Prices are competitive too.
Kathleen Warrener
Good quality product and quick delivery
Good quality product and quick delivery
Lynda Gaffney
Great value for money
Great value for money, quick delivery.
customer
This company delivers on its promise
This company delivers on its promise! Next day delivery if ordered in timescale, good products and reasonable prices. I love ordering from here.
Maria Flanagan
Great products which arrive the next day
Great products which arrive the next day
Rachel
Very easy to order fast delivery and…
Very easy to order fast delivery and very reasonably priced
Sandra Densham