It's at the heart of what we do and is part of the service you've come to expect from us. Because we're serious about our lowest price promise we regularly benchmark our products against others in the market. If you find a product cheaper, we'll beat the price by 5%. This page helps simplify the process and outline our conditions.
Lowest Price Guarantee
'At Vape Superstore we're adamant we will never be beaten on price'
What Qualifies For Our Lowest Price Guarantee?
Products must be like for like and be the same brand, style, model and colour.
Products must be in-stock and available for immediate purchase.
The product must be from a UK based online retailer.
Found it for less? Get in touch.
1
If you find the same product for sale at a lower price from another online retailer, it's really easy - just get in touch on our contact page here.
2
Let us know where you found the lower price by providing a link to the relevant product. We’ll then verify the price and whether the item qualifies or not.
3
If our team agrees with your request, we'll happily match the price when you buy the product from us. Or if you've already bought it within the last 28 days, we'll refund you the difference plus 5%.
Ready To Get The Best Deals?
Terms & conditions
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- The advertised price must be publicly available to all and not exclusive to any membership deal.
- The store’s retail price used to price match must take into account all offers or promotions we currently have on the item (e.g. Buy More Save More, loyalty rewards where applicable). The price match will be made between the retail price and our own price minus any discounts or cash back offering.
- Bundle items will be matched on a case by case basis where applicable.
- Cannot be used in conjunction with any other discount, promotion or voucher code.
- Price match only applies against the sellers RRP price, excludes sales, offers or promotions.
- Competing private sellers, auction sites (e.g. Ebay & Amazon) and vape deal sites do not qualify.
- Lowest price does include postage and packing costs.
- Price match does not apply to the following products:
- JUUL
- IQOS
- Price match is only applicable for online sales.
If you can't reach us through the contact from, you can call our Customer Services team on 0203 3940152
Vape Superstore has the right to refuse a lowest price guarantee.
Latest Customer Reviews
Great service and products
Great service and products
Michael
05 December 2025
Fast and great deals
Fast and great deals! Points scheme and club is great .
Stacey Anderson
04 December 2025
You’re the only store I can get my Veev…
You’re the only store I can get my Veev One lemon and lime pods , I always shop on your website I love the members club and that I can always get my pods at great prices and that they are always delivered the next day
Paul Wallis
04 December 2025
Don't always believe what the email says
I received an email saying that i could add onto my order up until 10pm the same say. However this isn't the case
Julie
04 December 2025
Great range
Great range and super fast delivery! 👍🏻
Craig Morgan
04 December 2025
5stars right across the board great…
5stars right across the board great company to deal with 👍
Liz
04 December 2025
Brilliant
Easy website to navigate and quick delivery
Sarah Penney
04 December 2025
Brilliant always arrive on time
Brilliant always arrive on time
barbara bretti
04 December 2025
Always use vape superstore as they are…
Always use vape superstore as they are very quick on delivering the items it also comes by Royal Mail aswell always there to answer questions if theres any problems with items they always refund you also you get points so when you placing orders you get money off your next purchase would highly reccomend
Michelle Greaves
04 December 2025
You say it’s next day delivery but i…
You say it’s next day delivery but i waited over five days which was frustrating
customer
04 December 2025
Always super speedy delivery and good…
Always super speedy delivery and good prices
Chris Mote
04 December 2025
Order always correct and promptly…
Order always correct and promptly received. Wouldn’t go anywhere else for my vaping purchases.
Sharron
04 December 2025
Great deals
Great deals, next day delivery, I really like it. Thank you
Krisztina
04 December 2025
Excellent customer service
I always use vape superstore because of its wide range of vapes and affordability. However on the only occasion I had cause to contact them I also received excellent customer service which is rare for on-line companies. Well done.
Jan Mundon
04 December 2025
#Vapesuperstore No1
#Vapesuperstore No1, Say No More!!
Mr Howell
04 December 2025
The site was easy enough to navigate…
The site was easy enough to navigate and I had a quick delivery. I find it easier, through experience of using Vape Superstore, to place my order at the beginning part of the week due to the courier that you use i.e. Royal Mail.
Linda Stoneman
04 December 2025
Very Good indeed.
Very Good indeed.
Vape Queen
04 December 2025
Quick delivery
Quick delivery, very satisfied with product.
ANGELA MILLING
04 December 2025
Fast delivery good price good quality 👍🏼
Fast delivery good price good quality 👍🏼
Jackie McArdle
04 December 2025
Very satisfied customer
Excellent service, fast delivery.
Never had a problem with my orders.
George
04 December 2025