Stay Safe Online

At Vape Superstore, your security matters. We want you to feel confident shopping with us online, so we’ve put together some clear guidance to help you stay safe and avoid common scams.


Web addresses and links

When shopping with Vape Superstore or logging into your account, always check the website address carefully.

Be cautious of websites that look similar but use extra words, misspellings, or different endings (for example .net, .shop, or .co).

If the web address doesn’t look exactly right, stop and double-check before entering any details.


How to recognise genuine Vape Superstore messages

Scammers sometimes create fake websites, emails, text messages, or adverts pretending to be Vape Superstore. Before clicking a link or sharing any information, check the details below.

Our SMS

  • Sender name: VapeSuperst
  • Links in our SMS will contain: sms.vapesuperstore.co.uk

Our emails

  • Our emails are sent from addresses ending: @vapesuperstore.co.uk
  • Example: support@vapesuperstore.co.uk

Important: We will never ask for your password, and we will never ask you to confirm payment details via text message or email.


Payments and checkout

We only take payments at checkout on our website.

We will never send invoices, payment links, or requests for payment via email or SMS. If you receive a message asking you to make a payment outside of checkout, it is not from us.


Age verification

As part of our checkout process, some customers may be asked to complete an age verification check.

Age verification is carried out by our trusted third-party provider, 1account. If required, you will be redirected to 1account.net to complete the check securely.

If you are redirected to a different website for age verification, or asked to provide information outside of the secure 1account process, stop and check before continuing.


Keeping your account secure

A strong password is one of the easiest ways to protect your account.

  • Create a unique password for your Vape Superstore account and don’t reuse it elsewhere.
  • Use a long password with a mix of upper and lower case letters, numbers, and special characters.
  • Use three random words that are memorable to you, then add numbers or symbols.
    Example: CloudRiverMango7!
  • Avoid personal information and obvious patterns.
  • Consider using a password manager or your browser’s built-in tools.

Phishing and smishing scams

Be cautious if a message:

  • Feels urgent or threatens consequences if you don’t act immediately
  • Creates panic, fear, curiosity, or false reassurance
  • Asks you to click a link or share personal or payment information unexpectedly

If you receive a suspicious SMS, do not click any links. Forward the message to 7726 so your network provider can investigate.


Reporting suspicious activity

England, Wales, or Northern Ireland — Action Fraud
Website: https://www.actionfraud.police.uk/
Telephone: 0300 123 2040
Scotland — Police Scotland
Website: https://www.scotland.police.uk/
Telephone: 101

If you’re unsure

If you’re ever unsure about a message claiming to be from Vape Superstore, it’s always safer to stop and check first using the contact details on our website.


This page was last updated on 03rd February 2026.