Why Thousands of Customers Trust Vape Superstore

TL;DR

Vape Superstore has earned a strong reputation as a reliable UK vape retailer. Customers trust it for consistent quality, fast delivery, and a smooth shopping experience.

• Genuine products from trusted manufacturers

• Thousands of excellent customer reviews

• Fast, reliable UK delivery

• Competitive pricing and regular deals

• Helpful support for all experience levels

A Trusted Name in UK Vaping

Supporting Vapers Across the UK

Vape Superstore operates across the country in a quick, efficient, and supportive manner up and down the entire country.

Let’s find out exactly how Vape Superstore supports its customers in the UK:

• Dispatches 7 days a week and only uses reputable delivery partners (Royal Mail + DPD)

• Offers a wide product range for both newbies and experienced vapers

• Well-written and user-friendly product descriptions - helping customers pick the right product/s

• Has elaborate and useful guides and blogs on-site

Built on Years of Industry Experience

With over a decade of experience in the industry, Vape Superstore started just as vaping became considered mainstream in 2016. The brand has a team full of knowledgeable industry professionals, a curated product collection and insights into future trends. What do years of industry experience have to do with choosing your preferred online retailer for vapes? Let's delve in.

• Extensive knowledge of vaping kits and e-liquids - helps with advising customers, especially

• Stocking only the most trustworthy and sought-after products on the market - a curated line-up

• Strong relationships fostered over the years with suppliers and manufacturers, which prevent stock issues for consumers

• Insights into customers' needs, recognition of beginner mistakes when making the switchover

• Vast knowledge of rules and regulations within the UK surrounding vaping, and age verification protocols are in place

Thousands of Verified Customer Reviews

We all know when shopping online, we all look at the review sections of said product and/or even company. Strong reviews build trust & that’s something time and time again we never fall short of.

Rated Excellent by Real Customers

At Vape Superstore, all our reviews are carried out via Trustpilot. After customers purchase a product from us, they are sent a follow-up email asking for their feedback on how we did, which is optional. Since 2015, we have garnered over 30,000 genuine reviews with an average rating of 4.9 out of 5.

One of our strong points is ensuring customers are always left satisfied with their experience, even when our delivery partners get it wrong.

What Customers Say About Vape Superstore

There are some repeated themes that are constantly highlighted by our customers. Here are some of the areas we are constantly praised for.

• Great delivery services provided - fast, efficient, with well-packaged products

• Wide array of high-quality products to choose from

• Competitive prices, ‘Lowest Price Guarantee’, we will price match like-for-like items

• Bundles & deals are consistently promoted on the site

• Loyalty schemes for returning customers, loyalty points, and cashback are highly favoured

• Helpful and knowledgeable customer service, quick and varied communication channels available

• The site is easy to navigate and place an order on

Fastest Turnaround I’ve Ever Experienced

5/5 - Peter Gaffney (15th March 2025)

"Absolutely outstanding service from Vape Superstore.

My mod broke on a Sunday (typical timing), so I needed a replacement quickly. I ordered from Vape Superstore because they had a huge selection at very competitive prices, plus free delivery - already a great start.

What I didn’t expect was the speed. I placed the order on Sunday, and it arrived first thing Monday morning via Royal Mail. I genuinely don’t know how they managed that turnaround, but it’s seriously impressive.

Fast, reliable, well-priced, and hassle-free - exactly what you want. I wouldn’t hesitate to use them again and highly recommend them to anyone."

Genuine Products from Leading Vape Brands

We can assure you that here at Vape Superstore, we only stock genuine and authentic products. We only buy from our trusted and long-term suppliers. This section will break down exactly how we ensure this.

Official Products from Trusted Manufacturers

• We only purchase from reputable suppliers

• Stock the brands we all know and love, plus adding many new and sometimes lesser-known brands

• Strong partnerships, whether direct or indirect, have been built over the years

Quality and Compliance You Can Trust

• All products sold through our site are TPD-compliant

• Work closely with 1Account for age verification purposes

• The e-liquids we sell are all MHRA registered

• Mods and devices we sell all have built-in safety protections - avoiding potential overheating/fire risks

Fast and Reliable UK Delivery

Delivery is one of, if not the most important, areas to consider; luckily, we are often praised for it. Consumers want their products to be delivered in a timely and efficient manner, and thankfully, we deliver.

Same Day Dispatch on Orders

We dispatch our orders 7 days a week via our trusted delivery partners, Royal Mail & DPD.

• Monday to Friday, orders placed before 10pm are dispatched the same day via Royal Mail. Whilst orders via DPD are dispatched the same day if placed before 4pm
• Saturday to Sunday, Royal Mail orders will leave the same day if placed before 3pm, whilst DPD standard orders are dispatched if placed before 12pm
• We also offer Click & Collect with DPD, so if you’re not going to be home, you can pick up your order from a convenient local pickup point

Tracked Shipping and Discreet Packaging

• As soon as your parcel is packed and dispatched, all customers are sent a tracking email

• All parcels sent are shipped in discrete packaging, with no mention of the brand or anything vaping-related

• Well-packaged to prevent mishaps during transit

Competitive Prices and Great Vape Deals

Competitive prices and vape deals are of utmost importance not only to us but also to our customers. We want to ensure customers are pleased with our fair pricing points + in the deals we offer, whilst not sacrificing the quality of our products.

Let’s take a closer look at what we offer:

Multi-Buy Offers and Bundle Savings

• We offer multi-buy offers on e-liquids and pods

• Kit bundles are great for newbies starting and making the switch-over

• The clearance catalogue is regularly updated

• Refillable MTL kits are also sold with a free e-liquid in tow

Expert Support for Every Type of Vaper

As a newbie getting into the world of vaping, with so much information left, right and centre, it can be difficult to know where to start. At Vape Superstore, we have a dedicated, highly knowledgeable support team.

Help Choosing the Right Vape Kit

Advice on beginner devices

• We've hand-picked a significant choice of easy-to-use pod kits and starter vapes for newbies

• Straightforward, fuss-free choices to make switching from cigarettes a breeze

• Our product descriptions are easy to read and comprehend

• Grab one of our starter bundles; they come with everything you need!

Guidance on nicotine strengths

• For Heavier Smokers: Higher strengths, such as 10mg-20mg nic salts, are available

• For Lighter/Casual Users: We provide lower-strength options

• Choice of E-Liquid: Select between nic salts and freebase e-liquids based on your preference

• Our clear on-site guidance is designed to help you choose the correct strength for your needs.

Recommendations based on vaping style

• MTL kits for a cigarette-like draw, ideal for beginners

• DTL kits for more vapour and airflow, suited to experienced users

• Curated product range, so you’re only choosing from trusted, proven devices

• Expert support and guides are available if you’re unsure where to start

Why Customers Continue to Choose Vape Superstore

Vape Superstore has built a strong reputation by consistently delivering a reliable and customer-focused experience. Thousands of verified reviews reinforce that trust, with shoppers returning for both quality and convenience.

Customers continue to choose Vape Superstore for:

• Strong reputation built on years of industry experience

• Genuine products from trusted, compliant manufacturers

• Excellent reviews with consistently high ratings

• Fast delivery with reliable, tracked shipping

• Competitive pricing and regular deals

• Helpful support from a knowledgeable team

Explore the full product range or browse the latest vape guides to learn more.

www.vapesuperstore.co.uk contains general information about vaping and vapour products. The information provided is not medical advice, and should not be relied upon unless explicity cited. We do not make any warranties surrounding the health benefits, reliability and accuracy of written copy across all pages on our website, including blog content and content posted on social media.

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